Returns & Replacements

Online

We are confident that you will be delighted with any product that you purchase from us. If you are unhappy with the contents of your order please contact us as soon as possible to allow us to resolve the problem with you.
   If you are not satisfied with the goods we ask that you return goods within 30 days in as new condition and all tags in place.

Return to:
    Inner Wolf
    Wistow Rural Centre
    Kibworth Road
    Wistow
    Leics
    LE8 0QF
    Please enclose a copy of your sales receipt and note on there the reason for your return.
    Exchanged items will be despatched free of charge on the first exchange any subsequent exchanges will be charged at £2.99. Any exchanged items then returned for a refund will be subject to the delivery charge of that exchange and £2.99 deducted from the final refund.

    All of our products carry a manufacturer warranty, from the date of purchase, for defects in manufacturing and materials. This does not cover fair wear and tear, accidents, misuse, neglect or when instructions for the product have not been followed. All goods must be maintained in line with manufacturer instructions. If any repairs or alterations have been undertaken by the customer on the item the warranty will be considered invalid. Items returned for a refund we ask to allow 10 working days from the date of the notification email for refunds to be processed. The statutory rights of the customer are not affected by the warranty.
    In-store
    Purchases made in-store are not bound by the same terms as online distance selling regulations. Items purchased in-store are considered an informed purchase and not eligible for a refund unless faulty or agreed by the manufacturer.